Gone — or, mostly gone — are the days of calling a customer service line, using a dial-by-number, waiting on hold, then working through a chain of customer service agents to explain a problem and have it solved. Artificial intelligence is radically revolutionizing the way customer service works within different industries. More and more businesses and companies https://metadialog.com/ are taking…

Natural language processing is also challenged by the fact that language -- and the way people use it -- is continually changing. Although there are rules to language, none are written in stone, and they are subject to change over time. Hard computational rules that work now may become obsolete as the characteristics of real-world language change over time. Computers…

Deep learning refers to a family of machine learning algorithms that make heavy use of artificial neural networks. In a 2016 Google Tech Talk, Jeff Dean describes deep learning algorithms as using very deep neural networks, where "deep" refers to the number of layers, or iterations between input and output. As computing power is becoming less expensive, the learning algorithms…

They include former execs from companies such as Zillow, Casper and LendingTree, among others. I did not speak to Better CEO Vishal Garg but he did provide a canned statement conveying his excitement about all the new folks — who come on board after a flurry of senior exec departures and amid a tumultuous environment. It’s fascinating that so many…